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Update the User Import Template

IMPORTANT! In order to protect the integrity of your company’s data, Procore Employees are restricted from modifying the data that clients submit in all Procore Import Templates. This restriction applies to all data modifications, including correcting typographical errors. If Procore determines that errors are present in any Procore Import Template that you submit to Procore, it will be returned to you for correction. Please note that the import process may take up to 72 hours to process.



To update the user import template for the Company or Project Directory tool. 


As your company's Procore Administrator or your project's Directory Administrator, you have been granted 'Admin' level permission to either the Company Directory, Project Directory or both. Whether you are responsible for setting up your entire company's Procore account or responsible for setting up a new project, one of the required setup steps is to populate Procore's Directory tool with your user information (i.e., users are people, such as employees, who will be logging into Procore). You may also be responsible for adding any vendor records to the Directory (i.e., subcontracting companies, vendors and/or suppliers). For an overview about the import process, see Request Company and People Imports.

Note: When importing users to Procore, you can choose to have them imported at the Company or Project level. If you decide to import users to a project, those records will automatically be added to Procore's Company Directory. 

Before completing the steps below, follow the steps in Download the Company or User Import Template. After getting your copy of the vendor import template, use the steps below to collect and format your vendor import data. Then when you are ready to submit your request, continue with Send a Company or User Import Template to Procore or expedite the import process by performing your own import using the Procore Imports app. See Import Contacts into your Company Level Directory Tool (Procore Imports) for more information.

Things to Consider

  • Required User Permission:
    • To update the import template in the Microsoft Excel format: None.
  • Prerequisites:
  • Import Template Requirements:
    For general considerations about updating an Excel template, see How do I prepare my data for import into Procore?
    • The XLSX file must be formatted as a table.
      Important! To avoid import failure:
      • Do NOT delete the column header row in the template. 
      • Do NOT change the labels on the column header row in the template. 
      • Do NOT add new columns to the template.
      • Do NOT add blank columns to the template.
      • Do NOT add empty rows (i.e., skip rows) to the template.
    • Required Row Data:
      • Each row in the table corresponds to an individual user.
      • Each row in the table corresponds to a contact record (a.k.a., a user). At a minimum, each record requires a value for the contact's First NameLast NameEmail Address, and Permission Template. The column headings for the required fields have a RED background. All other columns and cells in a single row may be left blank.
      • Important! There is no limit to the number of rows you can import. However, rows cannot be blank.
    • Required Column Data:
      The first line of the table must include the header, which defines the fields in the Excel table and your company's contact database in Procore.
      • The import process will fail if you modify values in column headers.
      • The import process will fail if you insert new columns, move columns or remove columns from the template.
      • The import process will fail if you change the column header order in the template.


  1. Download the User Import Template from the Procore web application. See Download the Company or User Import Template.
  2. Open the XLSX template in Microsoft Excel. 
  3. Complete the data entry as follows:
    • An asterisk (*) denotes a required field.
    • If you are pulling your user source data from a different spreadsheet, you MUST always separate the user's first and last name into separate cells. To learn how to do this before adding the data to the template, visit this article on the Microsoft Office Support site for assistance: Split Text Into Different Cells 
    • When you begin your data entry, the template's built-in data validation highlights the required cells with errors (i.e., missing data entry) in light RED until there are no detectable errors. 
      • *First Name: Enter the user's first name exactly as you want it to appear in the Directory tool (e.g., John).
        Important! First names are case- and punctuation-sensitive. 
      • *Last Name: Enter the user's surname exactly as you want it to appear in the Directory tool (e.g., Smith).
        Important! Last names are case- and punctuation-sensitive. 
      • *Email Address: Enter the user's full email address  (e.g.,
        Important! The email address must be unique to each individual. It is also used as the unique identifier for the user's profile.
      • *Permission Template: Enter the name of the user permission template that will be applied to each user record. You must enter the name exactly as it appears in the Directory. See Manage Permission Templates.
      • Company: Enter the vendor/company name exactly as you want it to appear in the Directory tool. Company names are case- and punctuation-sensitive in Procore. 
        Important!  If the vendor/company already exists in the Directory tool, enter the name exactly as it appears in the Directory to avoid creating a duplicate. See Add a Company to the Company Directory.
      • Is Employee: If the user is an employee of your company, select Yes from the list box. If the user is affiliated with a subcontractor, supplier or vendor, select No from the list box. 
      • Employee Id: If you selected Yes in the Is Employee field, you have the option of entering an employee ID. If you selected No in the Is Employee field, leave this field blank. 
        Note: If you attempt to enter an Employee Id without selecting Yes in the Is Employee field, the data validation in the worksheet will highlight the error in light RED. 
      • Job Title: Enter the user's professional title exactly as you want it to appear in the Directory tool. You can enter up to 255 alphanumeric characters. 
      • Address: Enter the user's address (e.g., company or mailing address) exactly as you want it to appear in the Directory tool.  
      • City: Enter the full city name for the user's address (e.g., La Jolla).
      • Province: Enter the two-letter province abbreviation (e.g., AB). See Canadian Province Abbreviations. If you enter a province abbreviation, you will be required to enter a Country Name
      • Postal Code: Enter the postal code.
      • Country: Spell out the full country name.
        Important! Do NOT use abbreviations (e.g., United States or Canada). You MUST always spell out the full country name.
      • Business Phone: Enter the user's business telephone number using the NANP number format (e.g., 805-555-0100). How you enter the phone number here determines how it will appear in Procore.
      • Business Phone Extension: Enter the user's business telephone number's extension.
      • Fax Number: Enter the user's business facsimile number using the NANP number format (e.g., 805-555-0106). How you enter the phone number here determines how it will appear in Procore.
      • Mobile Phone: Enter the user's mobile telephone number using the NANP number format (e.g., 805-555-0107). How you enter the phone number here determines how it will appear in Procore.
      • Notes: Add up to 255 alphanumeric characters. 
        Note: The notes you enter here populate the 'Tags / Keywords' field on the person's profile. Users can later search the notes field for matches using different Procore tools: Search and Filter the Company DirectorySearch and Filter the Project Directory, and Search for and Invite Tenderers.
  4. Save your updates by clicking File, then Save.
  5. When your data entry is complete, continue with Send a Company or User Import Template to Procore.