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View Threaded Replies within a Conversation (Beta)

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 Legacy Content

As of November 3, 2023, to increase new message visibility, the ability to reply to a message thread will no longer be available in the Conversations tool.

  • Threads created prior to this change will continue to function the same as before.
  • You will still be able to view and respond to threads created prior to November 3, 2023. 

Objective

To view threaded messages within the Conversations tool.

Background

A message thread allows you to create organized discussions related to specific messages within a conversation. You can reply to a message in a thread and mention users to help keep a conversation focused to one area.

Things to Consider

  • Required User Permissions:
    • You must exist in a project's Directory tool.
      Note: If you are viewing a conversation for an item, you must have permission to view the item.

Steps

  1. Navigate to the Conversations tool in Procore.
    OR
    Navigate to the item in Procore that has a conversation started. See Go to an Item in Procore from the Conversations Tool.
  2. Locate the conversation that you want to view.
    Messages with threaded replies have a 'reply' link that shows the number of replies for the message.
  3. Click the reply link for the message you want to view replies for.
    conversations-view-replies.png
    This opens the Thread side panel, which shows any messages related to the original message.
     
  4. Optional: Send a message within the thread if necessary. See Reply to a Message in a Thread within a Conversation.
  5. When you are ready to close the thread, click the x icon.