When does the RFIs tool send email notifications?
Answer
By default, the Project level RFIs tool sends the following automated email notifications when these email events are completed in the tool. You can customize these settings for your organization by following the steps in Configure Settings: RFIs.
Note
'Action Required' emails cannot be turned ON or OFF.| Email Event | Enable Email 1 | Creator | RFI Manager | Assignees | Distribution Group |
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| Ball In Court Shift 2 |  |
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| Closed | |
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| Created | |
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| Draft Created | |
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| Due Date Changed | |
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| Reassigned | |
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| Reopened | |
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| Response Added | |
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1 If you want to prevent Procore from sending emails to all recipients when an event occurs, clear the mark on the 'Enable Email' checkbox for the event.
2 If you want to prevent Procore from sending emails to all recipients when the Ball In Court responsibility shifts to a different user, clear the mark on the 'Enable Email' checkbox for the 'Ball In Court Shift' event.
Important! Please note that clearing this setting will NOT disable the automatic BIC shift emails that are sent when an RFI is moved to the 'Open' state.
3 If you want to send an email only to the new assignee, place a mark in the 'Assignees' checkbox for the 'Reassigned' event. This is the default setting.
How to Configure Email Settings in RFIs
To configure email settings, see Configure Settings: RFIs.
Examples
Below are examples of the email notifications that are sent by the RFIs tool.
| Ball In Court Shift | Closed | Created |
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| Draft Created | Due Date Changed | New Question Added |
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| Reassigned | Reopened | Response Added |
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