To save an email message as a PDF using the project's Emails tool.
If your organization wishes to convert your project's emails in the Emails tool to the PDF format, you may use the steps below. This action converts the entire thread for any message you choose.
Things to Consider
- Required User Permission:
- 'Read-Only' level permission or higher on the project's Emails tool.
- Note: If you are a user with 'Read-Only' or 'Standard' level permission on the Emails tool, you will not be able to export messages marked 'Private' (see Mark an Email as Private).
- Supported Export File Formats:
- Portable Document File (PDF)
- Navigate to the Emails tool.
This reveals the Emails - Inbox page.
- Highlight the desired message in the left pane.
- Click Export > PDF.
The system converts the email to the PDF file format and opens it in a separate browser tab. The PDF includes both the initial post (an all replies, if available) as shown below.