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Create a Deficiency List Item

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To create a new Deficiency List item for work that requires resolution.

Things to Consider

  • Required User Permissions:
    • 'Standard' or 'Admin' level permissions on the project's Deficiency List tool.
      Note: While 'Standard' level users can create deficiency list items, they cannot assign a deficiency list item unless they have been granted special permission to act as the Deficiency Item Manager. 
      • 'Admin' level users have complete control of deficiency list items and can edit and update any assignee response.
      • 'Standard' level users can view all responses, but can only update their response if they are listed as an assignee on the deficiency list item.
        Note: 'Standard' level users can only list a Deficiency Item Manager as the assignee on a deficiency list item.
      • 'Read Only' level users cannot be assigned a deficiency list item.
  • Additional Information:
    • Deficiency list items can be assigned to multiple persons.
    • To assign a deficiency list item to a person, the user must:
    • Once an initial notification has been sent, selected Assignees will receive daily notifications of overdue items via email; email notifications will end after 45 days. 
    • Deficiency list item types cannot be created when creating a deficiency list item. Types must be created by an 'Admin' user in the tool's configuration settings before a type can be selected when creating a new deficiency list item. See Configure Advanced Settings: Deficiency List.


  1. Navigate to your project's Deficiency List tool.
  2. Click + Create deficiency list Item.
  3. Click into the following fields to enter the relevant information:
    • #: Assign a number to the deficiency list. This number can be a duplicate of one already assigned to another deficiency list item in your project.Title*: Provide a descriptive title for the deficiency list item. The item's title is displayed as the title in the list view. 
    • Deficiency Manager: Select a Deficiency  Manager who will oversee the item throughout its entire lifecycle.
      Note: If no Deficiency Manager is selected, Procore will automatically list the item's Creator as the Deficiency Manager.
    • Assignee: Select an Assignee who will be responsible for resolving these items.
    • Final Approver: Select a Final Approver who will have the authority to close the item.
      Note: If no Final Approver is selected, Procore will automatically list the item's Creator as the Final Approver.
    • Ball in Court (BIC): This field displays the responsible party associated the item's status. This field cannot be edited; it will automatically update when the item's status is changed.
    • Location: Use the location drop-down menu to select a location the item impacts. Either select from the predefined locations, or add a new location. See Add a Multi-tiered Location to an Item. This location may be as general as the site location at the first tier or as specific as where on the site the contractor will be working at the second tier. You can add a deficiency list item to a drawing to indicate the exact location of the deficiency list item. See Add Deficiency List Items to Drawings and Use the Drawings Markup Toolbar.
    • Type: Deficiency List item types help categorize items into related areas or divisions. Select the appropriate type for the item.
      Note: Users with 'Admin' permission on the deficiency list tool can create deficiency list item types. See Configure Advanced Settings: Deficiency List.
    • Due Date: Enter or select a date from the calendar for the deficiency list item to be due.
      Note: The 'Due Date' field is automatically populated based on the default number of days specified on the Deficiency List tool's Configure Settings page. See Configure Advanced Settings: Deficiency List. The due date also respects which days are set as 'working days' for the project. See Set Project Working Days.
    • Priority: Select one of the following to indicate the urgency of the item: Low, Medium, High.
    • Assigned To: Select the subcontractor or related contact from your directory to whom the item will be assigned. If an item should be assigned to more than one person, select multiple assignees or a distribution group from the dropdown picker.
      Note: Once an initial notification has been sent, selected Assignees will receive daily notifications of overdue items via email; email notifications will end after 45 days. 
    • Distribution: You can select a group of users who will be notified of the new item via email once the items have been sent. To create a default distribution list, see See Configure Advanced Settings: Deficiency List.
    • Trade: Select the applicable trade from the drop-down menu. Trades are configured at the Company level. See Add or Delete Trades.
    • Reference: Enter a reference number or keywords in this box. This is an open text field. After the item is created, users can search for matching deficiency list items by entering the reference number or keyword in the 'Search for Deficiency List Item' box in the Deficiency List Log. 
    • Cost Impact: Select one of the following to indicate if the item will affect the project's cost (i.e. add costs to the project): Yes, Yes (Unknown), No, TBD, and N/A.
    • Schedule Impact: Select one of the following to indicate if the item will affect the project's schedule (i.e. delay the project's planned schedule): Yes, Yes (Unknown), No, TBD, and N/A.
    • Linked Drawings: If you added a deficiency item to a drawing using the drawing markup tool, the number of linked drawings appears here. See Add Deficiency List Items to a Drawing. If you have sufficient permissions to view the project's Drawings tool, you can click the hyperlink to view the drawing. See View Drawings.
    • Cost Code: Associate a cost code with the item. The cost code will automatically populate once you start typing an item listed in your cost codes.
    • Private: Mark this checkbox to make the item private. Items marked as 'Private' are only visible to the item's creator, assignee, distribution list members, and all members with 'Admin' level permissions on the Deficiency List tool . To set all new deficiency list items by default, see Configure Advanced Settings: Deficiency List.
    • Description: Enter a detailed description of the item, including information about the issue and its possible resolution. 
    • Attachments: Attach any related files or photos to the item by clicking the Attach Files link.
  4. Once you've added all the relevant information, choose from the following options:
    • Click Save to save your item.
    • Click Save and Create New to save your item and create a new deficiency list item.
  5. Once you've created the desired deficiency list item(s), navigate to the Deficiency List home page and send notifications to the assignees and distribution group members of the item(s) by clicking Send All in the list page banner.